Frequently Asked Questions

On the Homepage of PODS.com, tap on the "Log In" link at the top of the page to log into your account, or go to my.pods.com. You'll need your customer email address and PIN or Password. 

If you can’t remember your password or PIN, enter your email then tap the ‘Forgot Password’ or ‘Forgot PIN’ link that appears. 

To find your rental agreement, log into your account at my.pods.com. Once logged in, click ‘Documents’ at the top of the page. Here, you can find and download your rental agreement and other important documents.

Your PIN number was established when you first setup your account. If you've forgotten your PIN then a phone or chat Associate can assist. To get your PIN number, you can either chat with an agent or click "I can't access my account" and we will email it to the email address on the account.

If you're moving locally or have spoken to one of our Associates then you'll receive your quote within 5 minutes. If you're moving long distance then you'll need to speak with an Associate, so we can get more details about your long distance move.

Your PODS Container is transporting your valued possessions and we take that responsibility seriously. If your Service Window has passed and you'd like to confirm its delivery or pick-up then our Service associates would be happy to provide confirmation details. If you’re moving Long Distance, your Container will be taken to the local Storage Center until it’s ready to be transported across the country. Our Associates don't have access to transit details but they will confirm once it's arrived at your destination Storage Center.

After you log into your account at my.pods.com, you can click on the chat buddle in the lower right area of the screen to reach our Customer Care Team during business hours. The chat icon will only be visible if an Associate is available to assist.

The Customer ID or Customer Number is assigned once you place an order with PODS. The Customer Identification Number can be found in your Order Summary emails or in your Order Confirmation document. If you can't locate your Customer ID, you can still access your Customer Dashboard with your email address or provide your phone number to a PODS Service Center Associate.

If you just accepted all the documents and are still logged in, you may continue to see a message that you have outstanding documents. The next time you log in, the message should be gone.

To find your invoices, log into your account at my.pods.com. Once logged in, tap ‘Billing’ at the top of the page. Here you can find and download your invoices and statements as well as manage your payment methods and make payments.

We can help you correct the spelling of your name by chatting with an associate after logging into your account.

Personal identification numbers (PINS) are security features. It is used to keep your account safe.

If you can’t remember your Password or PIN, visit my.pods.com. Enter your email in the form, then tap the ‘Forgot Password’ or ‘Forgot PIN’ link. After submitting your account email, you will receive a link that will walk you through resetting your Password or PIN online.